We want you to be happy with your purchase. If something’s not right, we’re here to help.

Change of Mind

To start a return, please contact us through our website contact form or email customer.service@drivenaccessories.com.au. Please include your order number and reason for return.

Our team will review your order and contact you with the next steps.

Items must be:

• Unused, and in original condition
• In original packaging in resalable condition
• Accompanied by proof of purchase

Return shipping for change-of-mind orders is at the customer’s expense.

Faulty or Damaged Items

If the product is faulty, damaged or if you have been sent the wrong thing, we will happily exchange or refund with proof of purchase in accordance with the Australian Consumer Law. To start a return, please email customer.service@drivenaccessories.com.au or contact us through our website contact form. Please include your order number, reason for return, and photos. Please provide your proof of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If the item is confirmed to be faulty or damaged, we’ll replace it or refund you to your original payment method. Please note that if the issue is due to fair wear and tear, misuse, or not following the manufacturer’s instructions, it may not be considered a defect.

Refunds

Once your return is received and inspected, we’ll notify you by email. Approved refunds are processed to your original payment method within 15 business days.

Need help?

Reach out to our customer service team at customer.service@drivenaccessories.com.au and we’ll assist you with the return process.